Grievance Redressal.

1. Grievance Officer

2. How to raise a complaint

Email the Grievance Officer with:

• your name, registered mobile number and email;
• your order or reference number (for example F360-1234), if any;
• what happened, when, and what outcome you are looking for;
• copies of any relevant messages or documents.

For a quicker resolution of routine service questions, you can first contact support at support@filingedge360.com or +91 73032 57128.

3. Response times

• We acknowledge every complaint within 24 hours and give you a complaint number.
• We aim to resolve it within 15 days of receipt, and keep you updated if more time is genuinely needed.
• Requests about your personal data (access, correction, erasure, withdrawal of consent) are handled within the same time frame.

4. If you are not satisfied

• Personal data complaints — after using our process, you may approach the Data Protection Board of India under the DPDP Act, 2023.
• Consumer complaints — you may contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or file a complaint with the appropriate consumer commission through e-Daakhil.
• Contract disputes are handled as described in our Terms of Use.